FAQs
Ordering & Delivery
Q: When will my order be dispatched?
A: Orders are dispatched Monday to Thursday to avoid weekend delays. Most items ship within 1–2 working days, but made-to-order products (e.g. colonised grain or substrate blocks) may take 7–14 days to prepare.
All fresh mushrooms are harvested at their peak so you may need to wait 1-3 days after order for them to be ready for us to harvest, please allow 1-3 days from order to dispatch.
Q: Which courier do you use?
A: All orders are shipped via Royal Mail Tracked services. You’ll receive a tracking number as soon as your order leaves the farm.
Q: Do you offer free shipping?
A: Yes—orders over £50 qualify for free tracked delivery. Orders under £50 are charged a small flat rate based on delivery speed.
Q: Can I collect my order in person?
A: Not at this time. We’re an online-only business to keep operations clean and streamlined.
Fresh Mushrooms
Q: How long do your fresh mushrooms last?
A: Most varieties will stay fresh for 5–7 days when stored in the fridge in a paper or breathable container. Do not wash before storing.
Q: Can I freeze mushrooms?
A: Yes—lightly sauté them first for best texture. Freezing raw may cause some varieties to become soft when thawed.
Q: Are your mushrooms organic?
A: While not certified organic, we never use pesticides or synthetic sprays. Everything is grown using clean methods on natural substrates like hardwood, soy hulls, and bran.
Growing Supplies & Cultivation
Q: Are your products suitable for beginners?
A: Absolutely. We provide ready-to-use sterile grain, substrates, liquid cultures, and colonised blocks—perfect for first-time growers and hobbyists.
Q: What species can I grow with your supplies?
A: Our products are suitable for gourmet species like:
Oysters (Blue, Pink, Yellow, King, Black Pearl)
Lion’s Mane, Shiitake, Maitake, Nameko, Pioppino, and Reishi
Each product page lists ideal pairings.
Q: Can I use liquid culture to inoculate substrate directly?
A: No, we recommend using liquid culture to first inoculate sterilised grain spawn, then using the colonised grain to inoculate your substrate. This reduces contamination risk.
Q: How long can I store your grain or substrate bags before use?
A.
- Sterilised grain bags: Store sealed in a cool place for up to 4–6 weeks, or refrigerate to extend.
- Substrate bags: Use within 3–4 weeks of arrival.
- Liquid cultures: Keep refrigerated and use within 2 months.
- Colonised products: Use promptly on arrival or refrigerate for up to 10 days max.
Q: What if my bag looks contaminated?
A: Please email us within 48 hours of delivery with clear photos and your order number. We’ll sort it quickly.
Q: Are your products legal to use for medicinal mushroom cultivation?
A: All our supplies are sold for use with legal gourmet species only. We do not sell or support the cultivation of illegal or controlled species.
Q: Can you help us grow psilocybin 'Magic' mushrooms?
A: Psilocybin ‘Magic’ mushrooms are illegal in the UK.
We do NOT facilitate growers of psilocybin ‘Magic’ mushrooms. We do not offer advice on growing such species so please do not ask.
Still Have Questions?
Reach out any time—we’re happy to help.